by Stewart Thompson | Nov 6, 2014 | Blog, Featured, Portfolio, Telecom Audit
This week the Commissioner for Complaints for Telecommunications Services (CCTS) issued their annual report. The report showed a 17% drop in the number of telecom complaints by consumers and small businesses. It also clearly demonstrated that TELUS had markedly...
by Stewart Thompson | Oct 31, 2014 | Blog, Featured, Portfolio, Uncategorized
This week I attended Telecom 2014, an annual conference organized by Neotelis and held in Toronto for telecom, IT and contact centre management professionals. It is a 2 day event, with the first day focused on vendor products and services. On the second day there...
by Stewart Thompson | Oct 22, 2014 | Blog, Featured, Rate Watch, Telecom Audit
I recently went to a chiropractor for the first time. It was because I had some pain in my knee that kept getting worse and I hit a pain threshold that required action. I no longer wanted to endure the pain. In the treatment sessions there is some manipulation and...
by Stewart Thompson | Oct 20, 2014 | Blog, Featured, Rate Watch, Wireless
In my last post I indicated that the Wireless Code of Conduct is not applicable to all business plans. On October 8th in CRTC Telecom Decision 2014-528, the Commission clarified that the Wireless Code is applicable to “retail mobile wireless voice and data...
by Stewart Thompson | Oct 15, 2014 | Featured, Wireless
The Wireless Code of Conduct came into effect on December 2, 2013. According to Telecom Regulatory Policy CRTC 2013-271 it applied to all new or amended wireless service contracts from that day forward. However, in reality it does not apply to all wireless customers....
by Stewart Thompson | Nov 21, 2013 | Blog, Featured, Portfolio, Rate Watch, Telecom Audit
On November 12, 2013, Bell and Bell Aliant submitted requests to the CRTC to increase all non-contracted Centrex rates by about 10% in all Rate Bands effective January 1, 2013. Rates for locals will be between $82.80 per month and $97.57 per month, depending upon the...
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