by Stewart Thompson | Nov 13, 2014 | Blog, Featured, Portfolio, Wireless
One of the ways in which wireless costs get out of control within organizations is excessive roaming charges incurred while travelling. It is an easy oversight by companies and employees that has fattened the bottom line of the Big 3 Canadian wireless carriers for...
by Stewart Thompson | Nov 6, 2014 | Blog, Featured, Portfolio, Telecom Audit
This week the Commissioner for Complaints for Telecommunications Services (CCTS) issued their annual report. The report showed a 17% drop in the number of telecom complaints by consumers and small businesses. It also clearly demonstrated that TELUS had markedly...
by Stewart Thompson | Oct 31, 2014 | Blog, Featured, Portfolio, Uncategorized
This week I attended Telecom 2014, an annual conference organized by Neotelis and held in Toronto for telecom, IT and contact centre management professionals. It is a 2 day event, with the first day focused on vendor products and services. On the second day there...
by Stewart Thompson | Oct 22, 2014 | Blog, Featured, Rate Watch, Telecom Audit
I recently went to a chiropractor for the first time. It was because I had some pain in my knee that kept getting worse and I hit a pain threshold that required action. I no longer wanted to endure the pain. In the treatment sessions there is some manipulation and...
by Stewart Thompson | Oct 20, 2014 | Blog, Featured, Rate Watch, Wireless
In my last post I indicated that the Wireless Code of Conduct is not applicable to all business plans. On October 8th in CRTC Telecom Decision 2014-528, the Commission clarified that the Wireless Code is applicable to “retail mobile wireless voice and data...
by Stewart Thompson | Nov 21, 2013 | Blog, Featured, Portfolio, Rate Watch, Telecom Audit
On November 12, 2013, Bell and Bell Aliant submitted requests to the CRTC to increase all non-contracted Centrex rates by about 10% in all Rate Bands effective January 1, 2013. Rates for locals will be between $82.80 per month and $97.57 per month, depending upon the...
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